Privacy Policy

This Privacy Policy explains how solivenario.com collects, uses, stores, and protects your personal information when you visit our website or interact with our services.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal identification information including name, email address, phone number, and mailing address when you voluntarily provide these details through contact forms or subscriptions.
• Technical data such as IP address, browser type, device information, operating system, and referring website URLs collected automatically when you visit our website.
• Usage information including pages visited, time spent on pages, links clicked, and navigation patterns to understand how visitors interact with our content.
• Communication records when you contact us through email, contact forms, or other communication channels, including the content of your messages and our responses.

How We Use Your Information

We use collected information for specific purposes that enhance your experience and improve our services.

• Responding to inquiries, providing requested information, and delivering services you have requested through our website or communication channels.
• Analyzing website usage patterns to improve content, navigation, functionality, and overall user experience based on visitor behavior and preferences.
• Sending newsletters, updates, and marketing communications when you have subscribed to receive such information, with options to unsubscribe at any time.
• Maintaining website security, preventing fraudulent activity, troubleshooting technical issues, and ensuring our systems operate reliably and safely.

Legal Basis for Processing

We process your personal information based on several legal grounds under Australian privacy legislation.

Processing occurs with your consent when you provide information voluntarily, for legitimate interests in operating and improving our website, to fulfill contractual obligations when you engage our services, and to comply with legal requirements under Australian law.

Information Sharing

We share your information only in specific circumstances and never sell personal data to third parties.

• Service providers who assist with website hosting, email delivery, analytics, and other technical functions necessary to operate our website, bound by confidentiality agreements.
• Legal authorities when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
• Business transfers in the event of merger, acquisition, or sale of assets, where your information may transfer to the new entity with continued protection under this policy.

Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information that we honor and facilitate.

• Access your personal information we hold and request copies of data we have collected about you through our systems and records.
• Request correction of inaccurate or incomplete personal information to ensure our records reflect current and accurate details about you.
• Request deletion of your personal information in certain circumstances, subject to legal retention requirements and legitimate business needs.
• Withdraw consent for marketing communications at any time by using unsubscribe links in emails or contacting us directly with your request.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve your experience. You can control cookie preferences through your browser settings.

Cookie Policy Cookie Policy

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us using the information below.

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We will post updated versions on this page with revised dates.